Effective Date: 13 October 2025
Last Updated: 13 October 2025
This Return and Payment Policy explains how SOLE PROPRIETOR MAKSYM YAMBYKH (“the Provider”, “we”, “our”, “us”) accepts payments, processes transactions, and manages cancellations or refunds for online design services and digital consultations offered through yambukh.studio.
We operate as an independent design studio providing digital design and consulting services to clients across the European Union. All transactions are handled transparently and in compliance with applicable consumer protection and electronic commerce laws.
- PAYMENT TERMS
All prices are quoted in hryvnia (UAH); if payment is made in another currency, the equivalent amount will be calculated.
Payment must be made in advance, unless otherwise specified in a written agreement.
Acceptable payment methods include
Bank transfer
PayPal or other verified platforms
Invoices are issued electronically after order confirmation
Invoices are issued electronically upon confirmation of payment.
By completing a payment, you confirm that you have read and accepted this Policy and authorise us to charge the full order amount to your chosen payment method.
For projects divided into stages or milestones, partial payments may apply as defined in the client agreement.
If payment is delayed beyond 30 calendar days, the Provider reserves the right to suspend ongoing services until settlement. - SERVICE DELIVERY
All services provided by yambukh.studio are digital in nature and delivered online via email, video conferencing, cloud storage, or other electronic channels.
Delivery timelines are communicated during the ordering process or defined in the individual client contract.
For design projects, progress updates and draft deliveries may be provided in stages for review and approval.
A service is considered delivered once the client has received the design files, project documentation, or consultation session. - CANCELLATION POLICY
Clients may cancel a project or consultation before design work has begun by submitting a written request to info@yambukh.studio.
Once work has started or a digital consultation has been conducted, cancellations are limited and partial refunds may apply depending on the stage of project completion.
Cancellation requests submitted after delivery of the first concept or draft are generally non-refundable except in exceptional circumstances reviewed individually by the Provider. - REFUND POLICY
Due to the personalised and creative nature of our design work, refunds are restricted after service commencement.
Refunds may be granted only if
The service has not yet started
The client mistakenly purchased the wrong package and no work has been delivered
Technical issues prevented service delivery and could not be resolved
Refunds are not available for
Completed and delivered design projects or consultations
Services already rendered partially or fully
Delays caused by the client’s inaction, lack of communication, or missing information
Approved refunds will be processed through the original payment method within 10 business days after confirmation. - CONSUMER RIGHTS
As an online service provider operating in the European Union, we comply with Directive 2011/83/EU on consumer rights.
By purchasing a digital design service on yambukh.studio, you expressly consent to the immediate start of work and acknowledge that your right of withdrawal (14-day cancellation period) expires once the service begins or digital materials are delivered.
This consent is clearly stated at checkout and must be accepted before completing payment. - BUSINESS-TO-BUSINESS (B2B) TRANSACTIONS
For corporate or business clients, payment and refund terms are governed by individual contracts or invoices.
Refunds, credits, or compensation for B2B projects are reviewed on a case-by-case basis and must be confirmed in writing by both parties.
Invoices and accounting records are stored securely for a minimum of 7 years in compliance with tax and legal obligations. - TAXES AND FEES
All prices displayed on yambukh.studio are exclusive of applicable taxes unless otherwise stated.
Clients within the European Union are responsible for paying any local VAT or tax obligations applicable to cross-border services.
Invoices will reflect accurate tax information based on the client’s billing country and VAT regulations. - DISPUTE RESOLUTION
If you believe a payment or service was processed in error, contact info@yambukh.studio before initiating a chargeback or external dispute.
We aim to resolve all payment-related matters within 10 business days.
Unfounded or fraudulent chargebacks may result in service suspension and potential legal recovery of outstanding amounts, including administrative fees. - FRAUD PREVENTION
We use secure payment systems and anti-fraud verification tools to ensure transaction integrity.
Suspicious or unauthorised payments may be temporarily held for verification or declined entirely.
Confirmed fraudulent actions will be reported to the relevant authorities in accordance with applicable laws. - CHANGES TO THIS POLICY
We may revise this Return and Payment Policy periodically to reflect updates in legislation or service processes.
All updates will be published on yambukh.studio with an updated “Effective Date”.
Continued use of our services after publication constitutes acceptance of the revised terms. - CONTACT INFORMATION
For inquiries about billing, payments, or refunds, please contact
SOLE PROPRIETOR MAKSYM YAMBYKH
Registered Address: 25 Silsʹkohospodarska Street, Apt 11
Poltava, 36000, Ukraine
Tax Identification Number: 3400003979
Email: info@yambukh.studio
Phone: +38 (099) 698 52 46
Website: https://yambukh.studio
